I was told that the windshield has a lifetime guarantee- I did not receive any such information in my paper work was very quickly told that all I need is my receipt. Is this correct? - Please respond.
12/20/2018
Ralph E. VERIFIED CUSTOMER
I originally had a 3:30 appointment on Thursday for my Windshield and a dent in the hood of my car. Long story short, I had no appointment for Thursday and had to take off work to get everything figured out. I’m not mad at anyone. I just had terrible luck. I had information given to me that was incorrect. For example, when I was rescheduling my appointment last Thursday, the woman miscommunication and told me each spot of damage would be $250 each. By Friday, I made three claims. I had to call Rob Fleming to help get everything straightened out. I was told it would take five days, and it only took five hours. Which is fine, but, I had a rental car I was pay insurance on. I’m extremely fortunate the end result was amazing. The woman and men were constantly kind, even if it was a tough experience. It wasn’t anyone’s fault, it just seemed I had little information told incorrectly. I WILL still be recommending Abra. I understand my experience was just a once in a blue moon situation. I hope everyone has a nice day.
12/18/2018
Andrew S. VERIFIED CUSTOMER
They could use a more private and nicer waiting area. You literally have to sit directly across from the receptionist and try not to distract each other.
12/13/2018
Dorothy W. VERIFIED CUSTOMER
Great job
12/11/2018
Dennis B. VERIFIED CUSTOMER
We only receive the best customer service from Abra. Thank you!
12/6/2018
Mike S. VERIFIED CUSTOMER
Service was on-time, quick, and high-quality.
12/6/2018
Chris K. VERIFIED CUSTOMER
Scott is awesome! Super nice. Friendly. Easy going. Explains everything. Have had Scott numerous times and he is always so great.
12/1/2018
Fred G. VERIFIED CUSTOMER
ache repair was great the Waukesha shop was great. but tour communications and emails are terrible
12/1/2018
Patrick M. VERIFIED CUSTOMER
Quick turnaround, courteous professional service, quality workmanship... what more could I expect?
11/29/2018
Linda S. VERIFIED CUSTOMER
He filled a small chip and left a large streak of my glass. So far I have been unable to remove it. It’s extremely noticeable and will require attention.
11/20/2018
Angela C. VERIFIED CUSTOMER
I had a great experience. The man was very nice, polite, professional and walked me through what was going to happen. Thank you and I would recommend your business to anyone!
11/14/2018
Gerald H. VERIFIED CUSTOMER
My only complaint would be the one triple 800 number took approximately 30 minutes to get through on.
11/6/2018
Jimmie M. VERIFIED CUSTOMER
The technician was very friendly and professional. Very willing to work with me when there was a price discrepancy in the quote. My window was replaced in the time frame promised and very quickly.
11/6/2018
Don S. VERIFIED CUSTOMER
I am very satisfied with our repair. However, the work was scheduled for the afternoon on yesterday. I received notice at 7:00 PM that the technician was coming today. An earlier notice would have been appreciated.
The gentleman that I spoke with on phone to set up the appointment was very helpful and professional!
11/2/2018
Maria H. VERIFIED CUSTOMER
I have major concerns about the gaps left in the upper corners. I may be calling you back to fix properly. Thank you
10/27/2018
Greg P. VERIFIED CUSTOMER
Very courteous repair technician. Timely and convenient.
10/26/2018
Al C. VERIFIED CUSTOMER
Took four phone calls and I spent a lot of time on hold. I don't know if American Family was at fault. The last couple times I needed a chip repair, it was taken care of in one simple phone call.
10/25/2018
Cathy R. VERIFIED CUSTOMER
While I was not present while my windows were being replaced, my husband passed along the fact that Kevin was extremely professional and did a fabulous job. I am very pleased with the work and impressed with the communication and customer service. Thank you.