Text from my Google and Facebook reviews:
Windshield installer did sufficient work and was friendly. However, when I scheduled my appointment, the Abra employee specifically told me the glass was OEM and manufactured by PPG/PGW in the USA. I looked at the windshield "bug" (label) after installation, and it reads "TriVal DOT563". I asked the installer and he said TriVal is a subsidiary of Pilkington, who manufactures OEM glass. So I searched DOT563 and sure enough, made by Shenzhen Automotive Glass Manufacturing in China. I'm obviously disappointed that I was falsely told (TWICE) I was buying OEM glass, and then paid for OEM glass but received non-OEM Chinese glass. Poor form, Abra.
Kevin was on time and courteous. He was efficient and helpful.
Arrived right when he said he would, and was very professional. My car had to be moved for the repair to be made, and he was kind enough to return it to the parking space when complete. My car window had been shattered and there were still a few pieces I hadn’t had time to vacuum up yet. I was pleasantly surprised to find all of the glas cleaned up after the window was replaced! Thank you so much!
It took almost 1 month to get the windshield in and replaced. For a newer vehicle, I find this surprisingly long.
The windshield wipers do not work anymore. I’m moving across the country today and have been on and off the phone with countless people who keep transferring me, to someone who can’t help me. I’ve spoken to over 15 people with no resolution. I was told that a manager would call me, told that the manager is in a meeting then told that no the manager is on vacation. I don’t know what is happening at this point still, it is now 3 days after I filled the issue and I want a full refund... I’m literally postponing my move/drive to Virginia right now. I have money invested in a rental truck, charged daily. This is possibly the worst customer service experience I’ve ever had.
Your field agent was very professional and efficent.
The window that was repaired does not go completely down
Great price, was done very quickly
Nice job. Good communication and by far the best price.
Job was done well. Service guy wad very friendly an did a very good job.
The ordering process and lack of follow up was an example of how NOT TO handle customers. Took WEEKS to complete. The technician who performed the work was excellent and did a good job. Finally a part of the experience I can give a positive review.
It was done good and fast.
Larry was very knowledgeable, polite and answered all of my questions. I was impressed with his skill and service.
Repairman did not tell me what blue tape on windshield was for or when I could remove it. Did not tell me if I could drive right away or needed to wait
This repair order was very easy to make and schedule. I had parking issues at my residence and your ability to accommodate the repair service at a location of my choice was a plus.
Technician, Larry, was very professional and accommodating as my schedule changed slightly. Will recommend Abra to my friends and colleagues.
Thank you!
Kathy
A job well done and very efficiently , thanks to Derrick ! Appreciate your service coming to the house or location of the vehicle ! From the first friendly person I met , your seceretary was very friendly kind and helpful ! Would go with Your business if needed in the future ! Thanks again , Joann N
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