The gentleman who did the work was Awesome!
He was very polite and did a wonderful job. Very quick didn't have to wait long at all.
Thank you for a job well done
They did a great job keeping me up-to-date on the status of the car
The technician was courteous and very neat. Did an excellent job and took his time to make sure everything was perfect and that I was completely satisfied with the repair.
Always satisfied with Abra companies
Thanks for for taking care of my window car the same day that I called.
Technician called ahead of time, was very professional, answered my questions, did a good repair.
Maybe wipe the window down other than that it's all good
Tremendous customer service by everyone I dealt with. Thank you.
Angel was very professional and did a great job keeping me posted on what he was doing as he fixed the cracked windshield.
The technician was very professional, courteous and did a great job. We were pleased with his work and would recommend your company in the future.
Josh was very friendly and professional.
Technician: great work, polite, cleaned up after himself
Call Center: absolutely the worst I’ve ever had to deal with in my life! I called on July 2nd and spoke to Elizabeth. She spoke way too fast and did not explain the process. I was under the impression that I’d have the windshield replaced the next day.
I called on July 3rd when another lady explained that the windshield was on back order and would take some time. I wasted a whole day sitting at home without a rental car. At no point did anyone offer to arrange the rental thru my insurance as is repeated on the hold message.
On July 9th, I received a voicemail that my windshield was in. I called to schedule the appointment but needed to sign the camera waiver as I was going to have the work completed at the dealership.
On July 10th, I received and signed the waiver within one hour. The waiver asked me to call right away for an appointment to schedule replacement. I called and the gentleman said that the windshield wasn’t in.
No one from Abra reaches out so I have country insurance call on July 15th. She informs me that Abra has me scheduled for the 17th. The problem is that no one from Abra actually contacted me, the client! I am not available on the 17th.
I reschedule for the 22nd. I am supposed to receive a call from Abra in the morning by 9:30. At 10, I call the call center and he says that he has left a message for my technician who should call me in 10-15 minutes. I did not receive that call. I have country financial call to get an eta. She finds out it will be in the 2-4 window. I received a call from the technician and he needs my address as he was given an incorrect address.
Now do you see why I will never use ABRA ever again and why I will not recommend Abra to anyone and with the lack of organization, I do not expect a response.
Tech was perfect. He’s so sweet. Excellent service.
Appreciated the installer's (Todd) commitment to a thorough install, making sure that it was done right, and that I was happy with the work
Maybe some info on how long to leave that tape on or how long to wait for carwash
Communication was poor. Scheduling was a nightmare. Nobody seemed to know what was going on. They close at 5/30 pm.not convenient if you work. On the plus side, someone agreed to stay and wait after we explained the issues we had.
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