It would have been nice to know if the technician was coming in the morning or afternoon. I had to wait until after 12 noon to hear from him.
Prompt repair, arrived on time, quality service
Personal , product, & job. Thankyou.
Kind person and nice service!
The service repair worker was just EXCELLENT!!! great personality and workmanship...
Larry was very kind and professional. Wonderful costumer service!!!
ABRA Auto Body and Glass has great customer service, from the time the appointment was set to the actual service provided by Larry who is a great technician. He was very knowledgeable and helpful.
My installer Derek J did an excellent job! He was very courteous and got the installation done very quickly.
Horrible experience. The repair person never called me as promised about his time of arrival. I called twice to find out yet he never returned my call. Finally late in the day I was sent an email that the work was done. Apparently he found my car out front and fixed the windshield but never called me.
I NEVER TALKED TO HIM OR SAW HIM! VERY POOR!
He was super quick and thurogh replacing my window. I will definitely refer your company to others. Thank you
Conscientious timely expedient expertise
Conscientious timely expedient expertise
Took two weeks for the glass. Received a text car was ready and it was another day. It just was not a good experience
Fully satisfied. Great customer service and friendly. Would definitely recommend
Larry was accommodating and knowledgeable.
Thanks for the help!
There were a lot of bumps through the whole process. When I first set this up I thought I was working with a local company. Later I realized that I was dealing with a number of people remotely. After I had the appointment set up, I had someone else contact me to set up an appointment. (Duplicate calls.)
The day of the appointment, I had the technician call ahead to me to insure that I would be there. I was surprised by the call but I guess thats a thing now days that people sometimes don't show up.
When I arrived, the desk people seemed confused about my appointment but then they figured out that this was a glass replacement appointment. Apparently that is a whole separate business? When the technician met me and we were reviewing the work to be done. It became apparent that the correct wind shield had not been ordered. I'm really glad we caught that as this car is only three months old. I was told the correct one would be ordered and I would be called when it came in. I was called about a week later and set up a new appointment. I was told it would be a two hour turn around. No-one called me the second time to confirm I was showing up, so I thought I better check in. I called and was told the technician had not arrived but I was on the schedule. When I showed up the technician was not there. I did end up leaving my car and it was completed by the end of the day. However, when I picked it up and went to pay my deductible, the women at the desk had to call the glass company and have me read my credit card number over the phone to the third party. Four or five other people waiting and working there could have easily heard the transaction. Bottom line is the whole operation seems a bit disorganized or even questionable.
The Tech was efficient and friendly. The office staff were all very friendly
Very quick and a job well done on my windshield!
The Abra employee called ahead of time like I was told to make sure I was home. I forget his name, but he was very friendly and made sure I was satisfied with the work before he left. Great customer service
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