The repair went fine, but there is conflicting data between the Nissan dealership, Nissan, and Abra. Abra says that no recalibration of the ADAS is necessary. The Nissan dealership says it is necessary. Abra says that there is no need to change out the rearview mirror, but Nissan says it is necessary because the mirror is one-time use only.
I am very happy with the glass replacement itself. It's the conflicting information that each company provided that is very confusing. I am following Abra's direction at this time.
9/30/2018
Tracy C. VERIFIED CUSTOMER
Wonderful service
9/29/2018
John H. VERIFIED CUSTOMER
Fantastic service all around. Your company is second to none!
9/26/2018
Katsuyuki Y. VERIFIED CUSTOMER
It was a quick response.
Thanks for doing a very good job.
9/26/2018
Micheal B. VERIFIED CUSTOMER
So far everything is great!
9/25/2018
Audrea S. VERIFIED CUSTOMER
Great job by the technician. He was done in no time at all. He gave me detailed instructions regarding my vehicle before and after he was done.
9/22/2018
Mike A. VERIFIED CUSTOMER
Dustin did a great job putting in the glass and making sure it was clean. He also checked the glass to make sure it had no prior damage.
9/20/2018
Melissa V. VERIFIED CUSTOMER
The tech was very prompt, polite and did a great job. Thanks
9/18/2018
Penny S. VERIFIED CUSTOMER
Quick fix, perfect! Thank you!
9/12/2018
Judith G. VERIFIED CUSTOMER
It's hard to add to complete satisfaction....
8/31/2018
Raymond &. VERIFIED CUSTOMER
Joe was awesome
8/28/2018
Sarah H. VERIFIED CUSTOMER
The technician was very polite and helpful!
8/23/2018
Jennifer C. VERIFIED CUSTOMER
The technician (Dustin), was incredibly professional and courteous. Scheduling was an issue. I work full time, and the appointment window was too long. I had to take an entire day off work, as the window was 8am-4pm. The tech showed up at 3pm with the wrong windshield, so we had to reschedule for the next day. It was incredibly frustrating to have to take a day and a half off work for an hour's worth of work.
8/22/2018
Chris K. VERIFIED CUSTOMER
It was very frustrating that the only timeframe estimate I could get when Inset the appointment was an 8:00-4:00 window. I had to make subsequent calls on the day of service to get a narrower timeframe.
The tech did call when he was on his way, worked quickly, and was very professional.
Please adjust your system to be able to give customers a more narrow window than 8 hours, and let them know no later than a day before. It ought to be easy to set the techs' appointment schedule the day before.
8/18/2018
Jacob M. VERIFIED CUSTOMER
I enjoy that the worker informed me about the rust issue with my car and he did the most he could to keep it from being a problem, the windshield looks amazing
8/4/2018
Chenoa J. VERIFIED CUSTOMER
representative was efficient, timely and professional pleased so far with the work done
7/28/2018
Robin M. VERIFIED CUSTOMER
Very nice staff and service is great!
7/24/2018
Tim &. VERIFIED CUSTOMER
John did a great job and was very personable! Thank you!