I appreciate that I could drop off our vehicle the night before the repair was done. It was more convenient for our work schedules. Also, the glass works well again. Thank you.
2/21/2018
James F. VERIFIED CUSTOMER
Thank you for the swift service.
2/20/2018
Rita K. VERIFIED CUSTOMER
Process was easy and stone chips are fixed. Thanks!
2/17/2018
Michael C. VERIFIED CUSTOMER
I had to switch around appointment and the technician worked around my schedule to make it work. Thank you so much!!
2/17/2018
Paul T. VERIFIED CUSTOMER
The Abra team was wonderful from my first call. Very efficient and communicated well throughout the process.
Thank you!
When the window broke, I vacuumed out all of the loose glass. After the window was reinstalled, there is broken glass behind the seat that someone did not vacuum when installing the window.
2/14/2018
Grant L. VERIFIED CUSTOMER
You would think you could remove the duct tape residue from the window sill. That's pretty week not to finish the job. The window is great, but that's just poor customer service.
2/14/2018
Chad L. VERIFIED CUSTOMER
Very dissatisfied with overall service. A piece of my headliner is missing and was not put back how it was when it came in. Dash was left dirty and both pillars have black residue on them. Notified the shop before I left and said he would notify the glass division about the problem.
Chad L
2/14/2018
Am F. VERIFIED CUSTOMER
Nice technician to work with.
2/14/2018
Kevin L. VERIFIED CUSTOMER
Thank you
2/14/2018
Gregory B. VERIFIED CUSTOMER
Great job nice people
2/14/2018
Barb D. VERIFIED CUSTOMER
Called to see if I could bring my car in earlier which ended up working better for my schedule. My windshield was replaced within the time promised . Excellent workmanship.
2/14/2018
Kyle I. VERIFIED CUSTOMER
Fast service
2/13/2018
Lynn H. VERIFIED CUSTOMER
I was satisfied with the repair, however the Glass call center and Forest Lake store should discuss what estimate the customer receives when making the appointment. When I arrived to the FL store, the store kept saying the job would take 2 to 2.5 hours for the glass replacement on my vehicle. I told them the Call center said 2 hours - 1 hour for work, 1 hour for drying. The FL store said 2.5 hours. I realize things can take longer, but call center should add the extra 30 minutes, so customer is not surprised when arriving at the appointment. And, for the record, I arrived 55 minutes earlier than my scheduled time to ensure it was completed on time, but if I had not arrived early, I might not have left on-time. FL store said call center/appointment center gives too low of an estimate. Please fix this miscommunication for the next customer. It was rather frustrating.
2/11/2018
Frances D. VERIFIED CUSTOMER
The repair took longer than expected - I think the person just got distracted on another repair.