Great overall experience from start to finish. Great communication & Ronnie was very nice.
The rep was very prompt. Informed of eta and he was right on time. He was very professional. Informed me of the work he was going to do and when finished provided me with warranty info. Grade A plus. Would highly recommend ! Satisfied customer!
Fast and friendly service!
I was not informed prior to "repairing" my glass that there was a possibility of it cracking more, when Jasin was working on my windshield (later found this out via a phone conversation) he did notice it cracking more as he chipped at the "star".
He did not inform me that this happened or that the crack was much larger now. He had me sign he did the work and left. It was not till I went to lunch(I'm at work during this) that I noticed how much worse it was. I spoke with a Jenny today that told me oh that can happen sometimes and nothing we can do. I am appalled that a small star in my windshield is now a star with long cracks on multiple sides.i am further more upset that another worker for same company informed me I should have been made aware prior to him working on it that this could happen. I would not have done it if I had known.
I would like for this company to make this right. Just a simple credit to my insurance doesn't help me. It doesn't cover a $250 deductible to possibly have to have the windshield replaced now. It is before the holidays and I am already stressed and struggling after just losing my sister and having to help take care of family. I would never have done this if I knew this could happen. Not to forget he said he saw it crack as he was chipping and did not stop and inform me and ask if I wanted him to continue.
Now my question to you is how will you make this right?
It would have been nice to know that I could not drive my car a hour after I installation because I had not taken lunch so I had to wait the hour for him to install and then a hour after.
I have one concern that only time and weather will answer.
Your tech was very knowledgeable and obviously loves his job. I will highly recommend your company from now on! !
Thank you! !
No comment, just happy with the job and how quickly they came out to do it. Thanks
The technician who replaced my windshield was awesome and I would highly recommend him. However, I was very frustrated by the time it took to order my windshield and the extremely poor communication from your company during the process.
We were very happy with the repair service. He was on time, quick, nice and professional. Thank you!
Jasin was extremely nice and professional! I appreciated his calls to let me know when he’d be in the area so I wasn’t waiting around all day.
Young man that did the job was prompt, was knowledgable and courteous. Was highly satisfied and will recommend Interstate in the future.
Thank you for assisting me so quickly. My appointment was quickly scheduled and Ronnie was very informative of his estimated time of arrival and ended up arriving early. He worked efficiently, was friendly and overall had a pleasant experience.
Great service and a Great serviceman.
Great service and the man (I believe his name was Phil) who did it was very professional. He came out to my school to fix it. I would recommend him and your company to anyone who needed their glass replaced. Thank you!
The technician was prompt curtious and professional
quick and easy, really made it a no hassle transaction and repair. many thanks
Emily is efficient and courteous Thank you
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