I am pretty dissatisfied with the phone system as well as the method in which the appointments are set up. I can tell that it is a faulty and very annoying system and not the employees fault necessarily. The amount of menus I had to go through was annoying, then every time I called it was someone new who I then had to update on the situation. Each time I called in something got confused or had been entered into the system incorrectly. Then after I thought we had a good appointment set up, nobody showed. The morning after they were supposed to replace the windshield someone showed up out of the blue (I didn’t see the text, my fault) and said they were here. I was just leaving but was able to make it back quickly to have the windshield replaced, luckily.
So overall I didn’t like the experience or the way Abra operates. It is too complicated.
2/29/2020
Krista C. VERIFIED CUSTOMER
We were impressed with the professionalism of Bryan. The glass looks very good and he worked hard to clean up all the glass. The mobile service at no cost was very helpful!
1/8/2020
Landon C. VERIFIED CUSTOMER
there was good communication. A lot better than I thought their would be.
12/17/2019
Martin B. VERIFIED CUSTOMER
Jeff was greta
12/14/2019
Ivonne M. VERIFIED CUSTOMER
Amazing job, very professional
12/11/2019
Russel H. VERIFIED CUSTOMER
First appointment was missed. Driver rang doorbell. Called both phone numbers with no answer. We were home and didn’t hear the doorbell. If driver had left a message, we would have called back immediately. We ignore dozens of unsolicited calls daily! If it’s important, leave a message. No doorbell ditching!
12/7/2019
Anne H. VERIFIED CUSTOMER
The tech was on time, professional and friendly. The service was completely perfectly. Thank you!
11/23/2019
Mahmoud E. VERIFIED CUSTOMER
Excellent service.. professional and prompt. Keep up the excellent work.
Your installer Nick was great and I had a great experience with you guy's I will definitely be using you guys again
10/25/2019
Kris S. VERIFIED CUSTOMER
He did a great job. Thanks
10/24/2019
Yeeshin L. VERIFIED CUSTOMER
The technician was very patient, efficient and friendly.
Thank you for the quick chat.
10/12/2019
Matthew J. VERIFIED CUSTOMER
The guy who replaced my windshield was really great! I would have given him a $50 tip if I could. Great work.
10/4/2019
Lamar H. VERIFIED CUSTOMER
Everything was great, convenient, courtesy and professional..
9/18/2019
Steve B. VERIFIED CUSTOMER
Went great
9/8/2019
Mark O. VERIFIED CUSTOMER
Brian was great.
9/7/2019
Andrew H. VERIFIED CUSTOMER
I was told that the repair would be an 8 o’clock appointment. Instead of technician showed up to the dealership at 11:30 am. The dealership explained that the appointment window was from 8 to 1, however, that’s not what I was told by your customer service person.
I wasted most of my day getting my windshield replaced when the work only took an hour and a half.
9/7/2019
David M. VERIFIED CUSTOMER
Brian replaced our windshield. We were impressed with his professionalism in fixing our car and his great communication in keeping us informed of his time schedule. Thank you very much
8/28/2019
Sara G. VERIFIED CUSTOMER
Kind, communicated well, and repaired the glass quickly/efficiently!